Privacy

Your privacy matters — please review our policies carefully.

Forgewall Customer Privacy Notice

Last updated: 10 August 2026

This privacy notice explains how Forgewall collects, uses, stores and protects your personal information when you contact us, request a consultation, become a customer, or use our services.

Contact details

Business: Forgewall
Telephone: 07956109409
Email: contact@forgewall.uk

If you have any questions about how we use your personal information, please contact us using the details above.

What information we collect, use and why

We may collect and use the following personal information:

Names
Email addresses
Telephone numbers
Business names and contact details
Information you provide about your business and website requirements
Information relating to our services and communications with you
Location information where it is relevant to providing our services

We use this information to:

Respond to enquiries and consultation requests
Communicate with prospective and existing customers
Provide, maintain and support our services
Create and manage websites for customers
Process payments and manage customer accounts
Provide service updates and important information relating to your services
Improve our services and customer experience
Meet our legal, accounting and administrative obligations

We only collect information that is reasonably necessary for these purposes.

Lawful bases and your data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract: Where processing your information is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests: Where we have a legitimate business reason to use your information and doing so does not unfairly affect your rights and interests. This may include communicating with prospective or existing customers about enquiries, services, website maintenance, service updates and the ongoing management of our business relationships.

Legal obligation: Where we need to use your information to comply with a legal or regulatory requirement.

Consent: Where we ask for your permission to use your information for a specific purpose.

Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including:

Right of access – You can ask for copies of your personal information.
Right to rectification – You can ask us to correct inaccurate or incomplete information.
Right to erasure – You can ask us to delete your personal information in certain circumstances.
Right to restriction – You can ask us to restrict how we use your information in certain circumstances.
Right to object – You can object to certain uses of your personal information, including some uses based on legitimate interests.
Right to data portability – In certain circumstances, you can ask us to provide personal information you have provided to us in a machine-readable format or transfer it to another organisation.
Right to withdraw consent – Where we rely on your consent, you can withdraw that consent at any time.

If you make a data protection request, we will respond without undue delay and normally within one month.

To exercise your rights, contact us using the details at the top of this notice.

Where we get personal information from

We collect personal information directly from you when you:

Contact us
Request a consultation
Enquire about our services
Become a customer
Provide information required to build or maintain your website
Communicate with us about an existing service

We may also receive limited information from third-party services used to operate our business, such as payment providers, where necessary to provide our services or process payments.

Who we share your information with

We do not sell your personal information.

Where necessary to provide our services or operate our business, we may share relevant information with trusted service providers, such as:

Payment processors
Website hosting and domain providers
Website and software platforms
Email and communication providers
Professional advisers where necessary
Government, regulatory or law-enforcement bodies where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include the time needed to provide our services, maintain customer relationships, resolve disputes, maintain appropriate business records and meet legal, accounting or regulatory requirements.

We regularly review the personal information we hold and securely delete or anonymise information that is no longer required.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How to complain

If you have concerns about how we have used your personal information, please contact us first:

Email: contact@forgewall.uk
Telephone: 07956109409

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal information.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes to our services, legal requirements or how we process personal information.

The latest version will always be made available on our website.